Objective To study the situation on violence against emergency personnel and review the current approaches to reduce workplace violence against emergency personnel.
Methods A qualitative research by using content analysis, typology and taxonomy analysis from the selected publications on the subject of this study and hospital’s emergency response programs.
Results The study shown from the examining the phenomenon of violence against emergency personnel by evaluating strategies for the management of sectoral interventions and comprehensive actions. Many studies have in fact shown that some health professionals often feel unsupported by their institutions and leaders. They proposed guiding principles for mitigating workplace violence in implementing and applying useful interventions for systematically reducing patient and family/caregiver violence in emergency departments.
Suggestions The interventions to reduce the risk of violence toward emergency personnel should focus prior on at least 2 phases. The preparedness phase: the health care organization will prepare 1. Zero – tolerance policy with a good practice for understanding rights of personnel. 2. Environmental control in the workplaces, emergency units have a closed system, and security guards are specially trained and 24 hour duty. 3. The action plan on violence and coordinate the police, military advance in joint operation and have guideline for risk assessment on patients and their relative in case is likely to intensity. 4. The urgent assistance system, intrusion prevention system, weapon screening system and plans for personnel to evade violence. The intermediate phase (after violence): the health care organization will approve for 1. Establish a personnel protection committee 2. Organize the monthly report system and surveillance incident assaults personnel. 3. Scheduling violence and aggressive behavior management courses and training program. 4. Personnel protection committee should be responsible for driving and develop security. 5. Defining staff as legal employees and increasing penalties for assailants’ civil and criminal officials.